40: Customers Come Second (Grow With Purpose: Chapter 4)

If you want to grow your business, you will have to delegate much of the day-to-day operations, even management to others. Yet somehow the delusion persists that putting customers first is the way to grow. It’s not. By leapfrogging your team members and focusing on customers, you create a disconnect that virtually ensures you will not build a scalable business.

Chapter 4: Customers Come Second

Joey Brannon (Grow With Purpose)