Customer service isn't a strategy. It's a table stake. Few things will undermine a strategic plan faster or more completely than failing customer service. In this episode, Joey talks about the fundamentals of customer service and why you have to get it right before you start planning.

Teams that can't manage their calendars or their responsibilities have no chance of pulling off a winning strategy. In this episode, Joey covers the basics of time and task management. These essential skills must be part of every team member's toolbox.

This podcast was recorded a couple of years ago. Joey talks about dealing with adversity and resistance, both where these things originate, and how to overcome them. The kids are older and some of the examples a little dated, but the meat of the content is as relevant as ever.