Strategic planning is fun. Implementation, not so much. When it comes to getting the plan underway, most companies fail to face down the 800 pound gorilla in the room. You know the moment if you have witnessed it. Leaders suddenly become very interested in their shoes and find it hard to speak. What is the gorilla? What do you do to face it down? This episode is all about making progress, good or bad, with your strategic plan.

Teams should not have a centralized task management system. Why not? In this episode, Joey talks about the pros and cons of centralized systems and what you will be trading if you opt for a system designed around the company's needs.

To grow, you must develop a company of leaders. But leadership is an extraordinarily complex topic. Who has the time or resources to fully understand it? Luckily, you don't have to. There are just a few key ingredients that will start to make a difference as soon as you add them to your team.

The last thing you need is more opportunity. Everyone thinks that to be successful as a small business you must be nimble, capable of taking advantage of fleeting opportunities. But that isn't true. What you need is the discipline to discover opportunity and the focus to exploit it.

Customer service isn't a strategy. It's a table stake. Few things will undermine a strategic plan faster or more completely than failing customer service. In this episode, Joey talks about the fundamentals of customer service and why you have to get it right before you start planning.

Teams that can't manage their calendars or their responsibilities have no chance of pulling off a winning strategy. In this episode, Joey covers the basics of time and task management. These essential skills must be part of every team member's toolbox.

This podcast was recorded a couple of years ago. Joey talks about dealing with adversity and resistance, both where these things originate, and how to overcome them. The kids are older and some of the examples a little dated, but the meat of the content is as relevant as ever.